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Why Choose Southern Pawspitality?

We tailor our services to your pets’ needs in your home while you are away. TLC’s services are designed to maintain your natural home environment. With over 12 years of experience, our mission is to provide qualified, experienced, trusted and personalized pet care which offers peace-of-mind and exceptional service.

The care we provide will eliminate your pet’s anxiety associated with a boarding facility, decrease their exposure to illness, maintain their normal diet, and ensure they are comfortable while in their own home. We will ‘treat’ your pets as though you have never left!

  • Licensed, Bonded and Insured

  • Pet Health and Safety FIRST!

  • Trusted and Personalized Pet Care

  • Experience and Continued Education

  • Open Communication to Provide Exceptional Service

  • Peace-of-Mind for Your Security

  • What is a Professional Pet Sitter?
    A Professional Pet Sitter is a pet care specialist with pet industry training and certifications hired to provide in-home pet care, dog walks and other misc. services as determined by the client's needs.
  • Why Choose Southern Pawspitality for your Pet Care Provider?
    We tailor our services to your pets’ needs in your home while you are away. Southern Pawspitality services are designed to maintain your natural home environment. With over 12 years of experience, our mission is to provide qualified, experienced, trusted and personalized pet care which offers peace-of-mind and exceptional service. The care we provide will eliminate your pet’s anxiety associated with a boarding facility, decrease their exposure to illness, maintain their normal diet, and ensure they are comfortable while in their own home. We will ‘treat’ your pets as though you have never left! Licensed, Bonded and Insured Pet Health and Safety FIRST! Trusted and Personalized Pet Care Experience and Continued Education Open Communication to Provide Exceptional Service Peace-of-Mind for Your Security
  • How are you different from other pet sitting companies?
    We leverage our years of experience and education to develop an extraordinary pet care service that truly provides pet owners with peace of mind that their pets and their homes are being well-cared for in their absence. We created our service to ensure that every one of our clients receives the BEST possible service and overall experience.
  • Why should I choose your services over an independent provider?
    Most independent pet sitters do not offer the reliability, coverage, or security you get when hiring a professional pet sitting company. With Southern Pawspitality, you are getting a professional company, excellent customer service, a team of experienced, vetted, and background checked pet sitters, and peace of mind that we are insured and bonded
  • What Pets do you care for?
    We care for all domestic pets, including dogs, cats, birds, fish, guinea pigs, rabbits, mice, reptiles, etc.Do you board pets? No. We believe pets are happier in their own homes. We are an in-home professional pet sitting company, which means we take care of your pets in the comfort of your own home. Our Headquarters is located in New Orleans, LA. We are a locally – female owned company. Our pet sitters live with-in a five (5) mile radius of your home to provide superior local coverage.
  • How do People Qualify to become a Pawspitality Expert?
    To become a Pawspitality Expert, you must have industry experience, through a rigorous interview process, including passing a criminal background check, one-on-one training, and supervised visits before being allowed to take on visits alone. Once hired, every Pawspitality Expert must maintain a Pet First Aid/CPR certification renewed every year and continued pet behavior training classes.
  • How will you access my home?
    Southern Pawspitality prefers not to take possession of client keys. Our Pawspitality Experts will access your house using keys stored in a lockbox(a) or using an electronic key(b). (a) You can provide your own lock box or purchase a lock box from us. (b) If you use electronic locks, key fobs, or garage code access, keys must be hidden on the property or with neighbors in case of power outages or low battery issues.
  • Are you Insured?
    Southern Pawspitality is covered by an Employee Dishonesty Bond. A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. We also carry a Two Million Dollar liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for your pets or your home. We are happy to provide our clients with proof of insurance and our bond. We are bonded and insured with Pet Care Insurance Company.
  • What is your Privacy Policy?
    Southern Pawpitality is committed to keeping all information we receive from our clients confidential and will not disclose any of your personal information. We will only use your information to take excellent care of your pets and home while you are away. We do not sell your information to any third party; and all your information is stored safely.
  • Do you provide any type of Satisfaction Guarantee?
    You want to know that your pets and your home will be cared for to your exact specifications. We guarantee it every time! If you are not 100% satisfied with the service that was provided, we will gladly address your concerns. We believe in lasting client relationships, so our service is only complete when you return home and are completely satisfied.
  • Do you provide references?
    Yes, references are available upon request. You may also visit our home page to read what some of our clients have said about Southern Pawspitality.
  • What if there is an emergency, and my pet requires medical attention?
    In the event of pet illness or other medical emergency and the specified vet is unavailable, The pet will be taken to the closest vet or Emergency Care Hospital. We will contact your emergency contact if we cannot reach you, so please leave instructions with your emergency contact.
  • What do you do in inclement weather?
    Rain or shine, we’ll be there. We will not walk if there is a torrential downpour, hail, or dangerous lightning. We don’t want to put your dog or our Pawspitality Experts at risk. We also take into consideration how your dog feels about walking in the rain. Some love it; others would rather stay indoors. We can take them out to relieve themselves and then spend the rest of the time playing indoors with them and giving them even more love!
  • Do you do any pack-walking?
    No. We provide individual attention and care to each of our pet clients.
  • What is the importance of mid-day dog walks?
    A well-exercised dog is a happy dog and is, therefore, less likely to display destructive behavior in your home. Also, a refreshing break during the day can help alleviate separation anxiety and provide a much-needed potty break. If you are gone most of the day, your pet is home alone; a daily walk will provide that much-needed attention when you are away.
  • How many visits per day do I need for my pet(s)?
    You know what is best for you and your pet(s). For inside dogs, we require a minimum of two (2) visits per day. The most common for inside dogs is three visits each day. It depends on your pet’s needs and your comfort level. Outside pets require a minimum of one (1) visit a day. Crated and confined dogs require a minimum of three (3) visits a day, (2) thirty- minute visits, and (1) 15-minute visit. For cats, we do a minimum of one (1) visit per day.
  • How many pets are included in your base prices?
    Our prices include care for one (1) pet. Each additional pet is a minimal charge of $2.00 per pet. Southern Pawspitality never charges extra for administering pills, or house-sitting tasks while we are in your home.
  • Can you leash-train my dog?
    We can reinforce proper leash walking them various walking tools (Easy Walk harnesses, treats, Gentle Leaders, etc.) that all provide positive reinforcement training. We’ve found most dogs that are learning to walk properly on a leash do best when on a consistent walking schedule and that you walk them yourself when you are home with them. Practice makes perfect! We also have some dog trainers on staff that you can set up training appointments.
  • Do you Administer Medications?
    Yes. We can administer oral medications, creams, and ointments. We do charge a fee for Sub-q fluids glucose monitoring and insulin or other injections. Most of our Pawspitality Experts are or have been vet techs, and all are Pet CPR/First Aid Certified.
  • Will the same sitter come to my home for all visits?
    Our goal is to have a primary sitter for each client. It’s important for the sitter to develop a relationship with our clients and a bond with their pets. However, if an emergency or your primary sitter is booked, we will send a backup sitter in their place. We are always more than happy to set up another Free Meet & Greet Visit with the backup sitter.
  • Do you provide boarding services?
    No, we do not board animals. Southern Pawspitality is an alternative to boarding. Our professional Pet Sitters come to your home and care for your pets in their natural home environment.
  • Add-On Services
    $5 Specific Arrival Time $5 Late Night Dog Walking or Pet Sitting Visit (8:30p-9:30p) $10 For Same-Day Request $5 For Day-Before Request $5 Each Insulin or Allergy Injection $10.00 for sub-q fluids
  • Do you accommodate last-minute requests?
    We strive to accommodate last-minute requests, however; our Pawspitality Expert’s schedules book up very quickly, so we cannot guarantee their availability. We do charge a last-minute request fee to compensate sitters for rearranging their schedules. Last Minute Request Fees - Same Day: $10.00; Next Day: $5.00 For new clients we require one (1) weeks’ notice to allow time to set up a FREE Meet and Greet Visit and work them into our schedule. We book up quickly in the summer and on all major holidays, so try to book in advance! During busy times, we have been booked months in advance.
  • Do you charge extra on Holidays?
    Yes. An additional holiday charge of $10.00 per visit will apply for all clients booking visits on the following holidays: New Year’s Eve, New Year’s Day, Easter, Mother’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and each Mardi Gras day from Muses Thursday through Fat Tuesday.
  • Do you charge for more than 1 pet?
    Yes, each additional pet is $2.00 per service.
  • How am I billed?
    Southern Pawspitality accepts all major credit cards and debit cards. Invoices are due on the day before your service begins; however, you may choose to pay partial payments or the total any time before using the portal or app. If we have not received payment by the day before your services begin, we will automatically charge your card. If a client requests to extend service, they guarantee payment at the same rate for all services at the time of requested change.
  • Is Tipping Allowed?
    Please treat our service as you would any other service. Our Pawspitality Experts are very excited to receive a token of your appreciation for a job well done. You can tip right on your invoice you receive from Southern Pawspitality at any time and all tips are given to your Pawspitality Expert!
  • What is your Cancelation Policy?
    Dog Walking and Pet Sitting 24 or more hours: No Charge Same Day Cancelation: 100% of visit(s) booked Wedding Pet Attendant Requests Day of reservation: 50% Non-refundable deposit 7 or fewer days: 100% of request
  • What is your Refund/Credit Policy?
    Cancelation of visits not on a holiday* will be credited to future services ONLY; No Refunds. Cancellation of visits on a holiday* will be forfeited; No credits or Refunds will be given.
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